Frequently Asked Questions
Need help with your order or have a question about a product? Check the FAQs below. If you don't find what you're looking for, our support team is here — just click our email: support@lumagbr.de
HALOLIGHT PRO
How does HALOLIGHT PRO work?
HALOLIGHT PRO is a rear bike light with two jobs. Five red LEDs work as your tail light, so drivers behind you see you. At the same time, a red laser projects lane lines onto the road next to and behind your bike — showing drivers where your space begins.
Be seen. Claim your spot on the road.
How do I charge and mount it?
USB rechargeable, tool-free mount.
The built-in 500 mAh battery gives you about 5 hours of light per charge — just plug in the included USB cable. The strap mount clips onto nearly any seat post in seconds, no tools needed.
When are the laser lines most visible?
In the dark and at dusk.
That's when drivers need to see you most — and when the laser lines stand out best. On brightly lit streets the lines appear softer, while the 5 red LEDs keep you visible from behind.
Shipping
How long does Shipping take?
All orders are processed within 72 hours and shipped from our warehouse. You'll receive a tracking number by email so you can follow your package. Delivery takes 6-11 days after that.
Can I change my address?
If you accidentally entered the wrong address at checkout, please contact us as soon as possible at support@lumagbr.de. Our team will do their best to update your delivery address quickly.
Please note: we can only change the address if your order hasn't been processed or shipped yet.
Returns
Can I return my Product?
OWNLANE accepts returns within 14 days of delivery.
Products must be in like-new, undamaged condition — no stains, no perfume, no deformation — and returned in the original packaging. Unworn and unopened.
Returned products are inspected on arrival. Returns that don't meet our policy can't be accepted.
Return shipping instructions will be sent by email after your return request. Return shipping costs are the customer's responsibility.
How do I request a return?
Our 100% guarantee makes returns simple. Here's how to request a return or exchange:
Email our customer service team at support@lumagbr.de with your order number and your return or exchange request.
Once we've received your request, we'll approve it and send you shipping instructions by email. Return shipping costs are the customer's responsibility.
Once you've dropped off your package at your local post office, please contact our team with the return tracking number.
